Holiday Inn Pewaukee-Milwaukee West

UPDATE: 1-8-23 Management did reach out and provided some perks to correct the experience. I was able to enjoy the pool at the times open and I always base my most recent review on how things are handled, rather than how a negative feeling impacted me, as everything is situational. Thank you for the adjustment and I will strongly consider staying here again in the future. ----------------------- I was having a peaceful stay and after working 2 full long days, I wanted to relax at the pool until it closed as posted on the door at 9:30 pm, photo attached. I had just stepped in the pool to ease myself in at 9 pm, when the front desk person walks in, stares at me then approached me sticking his thumb motioning to leave. I did not respond immediately and he followed up with a verbal "it's closed." - I responded with, "the sign on the door says 9:30" He responded quickly with, "nope, it's 9" and proceeds to shut off the hot tub and started turning off the lights. I cooperated and returned to my room. Hospitality was not present with this interaction and I know he's not had an easy night when I checked in and maybe suggests a similar night when he acts like a bouncer to kick me out of the pool area. If in fact it is supposed to close at 9, they should put a sign up. Much like other signs that are taped to the door the I've seen. Customers should not be treated this way and more training is required for this person to have better hospitality communication. Be better.

Terrible experience. No running hot water day one of my stay. Day two, there was no running water. Eventually found out there was a carbon monoxide leak and employees were made to work in dangerous conditions prior to our stay. No one had informed us of this. I called customer service during my stay who stated the general manager would be contacting me by phone. This never occurred. I had to ask for the general manger at the front desk who came out and had the worst attitude and didn’t understand why he needed to contact me about the issues. He leaned into my face getting loud and my fiancé stepped in front of him to let him know, yelling in my face will not happen. He then changed his attitude and stated we would get a first night free and second night 25% off. This did not occur as we were charged for both nights plus another 100.00$. I feel terrible for the people who work under Glenn B. I will advocate for them. Always be kind to people. I may look young but well connected and will follow up on everything to ensure customers are treated with respect , as well as the employees who work there.

The bathroom was very clean. The room was just ok. The security latch on the door was broken The TV remote functioned intermittently and only when help direct in front of the TV. The online guide did not match the available channels. Also there was no paper guide in the room. Beds were noisy and ultra firm. This hotel won’t be my first choice on my next trip. It wouldn’t be in the top 10 of those nearby.